Products will be shipped via Yamato Transport or Sagawa Express's refrigerated delivery service.
[Refrigerated shipping fee (tax included)]
Nationwide flat rate: 500 yen

If no delivery date or time is specified, the item will be shipped within 5 business days of the order date. (Shipping is not available on weekends, national holidays, or long holidays such as the New Year's holiday.)
You can also specify the delivery date and time slot from 7 days after the order date.
Please select your desired delivery date and time on the purchase screen.
・Available time slots: Morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, 7pm to 9pm

Once shipment has been completed, we will send you a Yamato Transport or Sagawa Express tracking number by email. Please check the delivery status of your item using the Yamato Transport or Sagawa Express parcel tracking service.

Your order will be delivered by Yamato Transport or Sagawa Express's refrigerated delivery service.
In addition, delivery of products will be limited to within Japan.

Except for orders using the gift service, an invoice (delivery note) will be included in the delivery.

The following cards are available:
Visa, Mastercard, JCB, American Express, Diners Club

*We use a system called SSL for card payments. Card numbers are encrypted before being transmitted.
*Depending on your usage status, etc., you may be required to change to another payment method.
*We may ask you to verify your identity (by phone, etc.) when placing an order.
*You cannot use a credit card in a name other than your own.

You can place your order using the credit card information and address registered to your Amazon account.
*A pre-registered Amazon account is required.
*This service is not available if your credit card information is not registered to your Amazon account.

After your order is complete, you can pay at a convenience store or bank ATM for safe and easy "pay later."
All you need is a mobile phone number and email address.
The deferred payment fee is 209 yen (tax included).

■Payment process ・The day after your order is confirmed, you will receive an email and SMS with the payment number. Please make the payment at a convenience store or bank ATM (Pay-easy) within 10 days.

■Note: Payment will be made via the specified method in accordance with Net Protections Inc.'s membership terms and conditions .
・For details, please see the official website .

atone is a payment system that anyone can use immediately. You can pay for this month's usage in one lump sum at a convenience store or by direct debit the following month.

You can earn 1 point for every 200 yen you spend, and earn NP points that can be used for shopping at atone. For more information, please see the atone official website .

■Payment method The number required for payment will be emailed to you at the beginning of the month following your purchase. Please make the payment by the 10th of the following month at a convenience store terminal such as Loppi or at a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the procedure by the end of the month via the smartphone app or your online account page.

(1) Convenience store terminal/bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Direct debit *Convenience store terminals/bank ATMs (Pay-easy) cannot be used for payments at Seven-Eleven.
*Electronic barcode and postcard invoices can also be paid at 7-Eleven.

■Notes: There is no charge for payment.
・A billing fee of 209 yen (tax included) will be charged only in the month of use. (Free if you use direct debit)
・The payment due date varies depending on the payment method.
- Fees will be charged in the manner specified by Net Protections Inc. in accordance with their membership terms and conditions .

Up to one sheet is free, and from the second sheet onwards, large sheets will cost +165 yen (tax included) and small sheets will cost +110 yen (tax included) per sheet.
If you would like to add a carrier bag, please select "Required" in the carrier bag section on the product details page and add the carrier product to your cart.

*Two sizes available Large: Width 24cm x Height 25cm x Depth 22cm
Small: Width 17cm x Height 17cm x Depth 14cm

We provide free wrapping paper for products that qualify for gift wrapping.
Please specify the inscription and name on the product details page.

You can choose from the following three types for free.
"Happy Birthday"
"Thank You"
"No messages"

*One size: 55mm length x 91mm width

For orders using the gift service, detailed statements (delivery notes) are not included.

We cannot accept changes, cancellations, returns, or exchanges for reasons of the customer's convenience after an order has been placed. In the unlikely event that the delivered product is defective (defective, wrong item, etc.), we will replace the product at our expense. We apologize for the inconvenience, but please contact our customer service desk within 7 days of receiving the product.

We will deliver the delicious, freshly made food frozen.
You can defrost it and eat it whenever you like.

*Before thawing, remove the cake from the cake box, remove the holder and cake film holding the cake in place, and return it to the cake box.

＜Whole cake/Tiramisu/Raisin sandwich/Baked goods (Tigre/Banana pound cake/
Cake Aprico＞

-Please thaw in the refrigerator (below 10℃) for 12 hours before eating.

<Caramel/Baked Goods (Sable/Snowball/Florentin/Nutsjoy)>

-Please defrost at room temperature for 2 hours before eating.

・Whole cake: (frozen storage) 31 days (from the day of thawing) same day

・Tiramisu: (Frozen storage) 90 days (From the date of thawing) 4 days

・Raisin sandwich: (frozen storage) 90 days (from thawing date) 7 days

・Baked cake Apricot: (frozen storage) 90 days (from the date of thawing) 7 days

・Baked goods Nuts Joy: (frozen storage) 31 days (from thawing date) 14 days

・Baked goods Tigre: (frozen storage) 31 days (from the date of thawing) 20 days

・Baked banana pound cake: (frozen storage) 90 days (from thawing date) 20 days

・Baked Snowballs: (Frozen storage) 31 days (from the date of thawing) 28 days

・Baked confectionery sable: (frozen storage) 60 days (from the date of thawing) 30 days

・Baked Florentine: (frozen storage) 90 days (from the date of thawing) 60 days

・Caramel: (Frozen storage) 90 days (From the date of thawing) 60 days

<Whole cake/Tiramisu/Raisin sandwich>

Store in a refrigerator (around 10℃).

<Caramel/Baked Goods (Tigre/Nuts Joy/Sable/Snowball/Florentine/Aprico Cake/Banana Pound)>

Store at room temperature away from direct sunlight, high temperatures and humidity.

Receipts can be downloaded from "Order History" on your My Page. We cannot ship receipts by post or bundle them with other products.